Mr. H and I are mainly tea drinkers so we do not own a coffee pot but there were the nice weekend days when he was not working that just seemed to scream for a good cup of coffee. So for Christmas I found an amazing deal on a Bodum French Press from amazon.co.uk and felt rather smug with my awesome find that was within our present giving budget.
On Christmas morning it was Mr. H’s favorite present and I was so excited. Then we used it twice and I went to wash it and things went bad.
While I was washing this part the little green part on the top of the metal rod broke and resulted in a crack in the large green part. This was like two days after Christmas and Mr. H was at work and I totally started crying since I felt so bad about breaking his favorite Christmas present. To calm myself down I hopped in the shower and was in there when he came home and I walked out with a somber look on my face dripping wet and said I had bad news. Apparently I am a bit dramatic because he ran over hugged me and was panicing asking what happened, then when I said I broke the French Press he was so relieved it was not something like a sick family member he almost started laughing.
The great thing was though an easy fix was to be had, since I had ordered it from amazon Mr. H logged in and sent an email that it had broken after only a few uses and we were not pleased. They wrote back within a half hour that they would send a new one free of charge and pay for us to ship the broken one back.
We received the new one three days later and finally this week shipped back the broken one and received our shipping cost back the day they received it which happened to be three days later.
I am still a bit bummed that the original one broke as I love Bodum products and now am a bit wary but the customer service from amazon.co.uk was amazing and now Mr. H is the only one to wash the French Press!